Return & Refund Policy
RETURN PERIOD
Customers may request a return within fourteen (14) calendar days from the date the order is delivered. Any return request submitted after the 14-day period may not be accepted.
CONDITIONS FOR RETURNS
To be eligible for a return, items must:
• Be unused, unworn, unwashed, and undamaged.
• Have all original tags, labels, authenticity cards, and packaging attached.
• Be returned in the same condition in which they were received.
• Not show signs of wear, alteration, perfume, deodorant, makeup, stains, or any other use.
deCamie reserves the right to refuse returns that do not comply with these conditions.
NON-RETURNABLE ITEMS
The following items cannot be returned unless they are defective or incorrectly supplied:
• Underwear and intimate apparel.
• Swimwear with removed hygiene seals.
• Earrings and certain jewelry items for hygiene reasons.
• Beauty, cosmetic, and skincare products that have been
opened or used.
• Personalized, custom-made, or altered products.
• Gift cards.
RETURN PROCESS
To initiate a return, please contact us using any of the communication methods provided in our Contact Us section. Please include:
• Order number.
• Full name.
• Reason for return.
• Photographs if the item is damaged or defective.
Once approved, return instructions will be provided.
RETURN SHIPPING
Unless the item is faulty, damaged, or incorrectly supplied, the customer is responsible for return shipping costs. Customers are advised to use a trackable shipping service. deCamie is not responsible for items lost or damaged during return transit.
RIGHT TO REJECT RETURNS
deCamie reserves the right to refuse any return that does not meet the conditions outlined in this policy. If a returned item is found to be ineligible for a refund, the item may be returned to the customer at the customer's expense.
EXCHANGES
Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund may be issued in accordance
with this policy.
Customers may request a return within fourteen (14) calendar days from the date the order is delivered. Any return request submitted after the 14-day period may not be accepted.
CONDITIONS FOR RETURNS
To be eligible for a return, items must:
• Be unused, unworn, unwashed, and undamaged.
• Have all original tags, labels, authenticity cards, and packaging attached.
• Be returned in the same condition in which they were received.
• Not show signs of wear, alteration, perfume, deodorant, makeup, stains, or any other use.
deCamie reserves the right to refuse returns that do not comply with these conditions.
NON-RETURNABLE ITEMS
The following items cannot be returned unless they are defective or incorrectly supplied:
• Underwear and intimate apparel.
• Swimwear with removed hygiene seals.
• Earrings and certain jewelry items for hygiene reasons.
• Beauty, cosmetic, and skincare products that have been opened or used.
• Personalized, custom-made, or altered products.
• Gift cards.
RETURN PROCESS
To initiate a return, please contact us using any of the communication methods provided in our Contact Us section. Please include:
• Order number.
• Full name.
• Reason for return.
• Photographs if the item is damaged or defective.
Once approved, return instructions will be provided.
RETURN SHIPPING
Unless the item is faulty, damaged, or incorrectly supplied, the customer is responsible for return shipping costs. Customers are advised to use a trackable shipping service. deCamie is not responsible for items lost or damaged during return transit.
RIGHT TO REJECT RETURNS
deCamie reserves the right to refuse any return that does not meet the conditions outlined in this policy. If a returned item is found to be ineligible for a refund, the item may be returned to the customer at the customer's expense.
EXCHANGES
Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund may be issued in accordance with this policy.
REFUNDS
After the returned item has been received and inspected, deCamie will notify the customer regarding approval of the refund. Approved refunds will be issued to the original payment method within 5–14 business days, depending on the payment provider and banking institution. Original shipping charges are non-refundable unless the return is due to an error by deCamie.
LATE OR MISSING REFUNDS
If you have not received your refund within the stated timeframe, please first check with your bank or payment provider, as processing times may vary. If you have completed these steps and still have not received your refund, please contact us using any of the communication methods provided in our Contact Us section.
SALE ITEMS
Items purchased during promotional campaigns, clearance sales, or special discount events may be subject to different return conditions. Where applicable, such restrictions will be clearly indicated on the product page or at checkout.
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective, damaged, or incorrect item, please contact us using any of the communication methods provided in our Contact Us section within 48 hours of delivery. Where applicable, deCamie will arrange a replacement, exchange, or full refund at no additional cost to the customer.
deCamie monitors return activity to ensure fairness and compliance with our policies. Repeated returns that do not meet the conditions outlined in this Return & Refund Policy — including but not limited to items showing signs of use, missing tags, or returns submitted outside the permitted timeframe — may result in:
• Return requests being rejected.
• Future purchases being subject to additional review.
• Suspension or closure of the customer's account.
deCamie reserves the right to refuse service or restrict return privileges for any customer who repeatedly violates the Return Policy.
At deCamie, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may return eligible items in accordance with the terms below.
POLICY CHANGES
deCamie reserves the right to amend or update this Return & Refund Policy at any time. Any changes will be effective immediately upon publication on our website.
CONTACT US
For any questions regarding returns, refunds, or the status of your return request, please contact us using any of the communication methods provided in our Contact Us section. Our Customer Care team will be happy to assist you.